Information

General information you may find useful about us :

  • Gift Vouchers are available for a specific treatment or to the value of your chosen amount.
  • We stock retail products that are available to buy from Monu and Theraderm.
  • A patch test is required 24 hours prior to eyebrow or lash tinting; this is to test for allergic reactions to the peroxide.
  • Loyalty cards are given to all our clients; you will receive a stamp every time you visit the salon, a full card entitles you to a free treatment up to the value of £25.
  • Walk-ins welcome subject to availability.
  • Treatment times are approximate and may vary.

  • Cancellation Policy

    Your beauty treatment appointment is reserved specifically for you.

    We now require a non refundable booking fee of 50% which will apply to all new clients.

    With all existing clients, we therefore ask that you notify us at least 48 hours in advance if you wish to cancel or reschedule your appointment.

    Late cancellations and 'no show' appointments cost us precious time and money, therefore if we receive less than 48 hours notice or you do not show, you will be charged the full cost of the treatment.

    Any future appointments will require a deposit for the next appointment.

    Thank you for your understanding.


    Privacy Policy

    At Pampered Souls, we’re committed to protecting and respecting your privacy in compliance with the General Data Protection Regulation (GDPR).Our privacy policy explains when and why we collect personal information, how we use that information, the conditions under which we may disclose information to others with your consent and how we keep information secure.

    Any questions regarding this Policy and our privacy practices should be sent via our contact form on our website, in person at to 6A High Street, Wem, Shropshire, SY4 5AA or by telephone on 01939 768095.

    Information We May Collect About You

    Personal information is limited to your name, home address, phone number, date of birth and health information including relevant history which may suggest that a service or treatment should not go ahead or certain products should not be used (e.g. allergies, pregnancy, skin conditions).

    How We Will Use Your Details

    We will only use your contact details in order to contact you. We never give or sell our customers details to outside parties.

    We need to obtain and process your personal data to provide you with our products, services and treatments and to fulfil our business and legal obligations. We will never collect any personal information from you that we do not need or retain any data that is no longer necessary for the purposes specified in this notice.

    Newsletters

    We email newsletters to subscribers to inform you about products, services and treatments provided by our salon. You may unsubscribe at any time.

    How Long Do We Keep Your Data?

    We retain your personal data for as long as necessary to provide you with our services as our client. Pampered Souls are required under tax laws to keep your personal data for a minimum of 7 years.

    Safeguarding your Personal Data

    Appropriate measures are taken to protect your personal data from access from unauthorized persons or inappropriate access, internal or external. This means all paper files recording your personal data are held in a locked filing cabinet which can only be accessed by authorised personnel in the salon.


    Monu Professional Skincare

    Monu Professional Skincare

    Monu Professional Skincare are a British company first founded in 1980, with over 30 years of experience, their product contains natural ingredients including essential oils and plant extracts, which they source locally.

    There is no animal testing - all the products are tested on human volunteers, not animals. They also ensure that none of the ingredients used within the products are tested on animals.

    The products were created by a beauty therapist, for beauty therapists, therefore created with the client and therapist in mind.

    We eliminate poor quality ingredients from our products; therefore we commit to no Artificial colours, no Artificial fragrance, no SLS (Sodium Lauryl Sulphate), no Lanolin.


    Monu Skin - Dry/Sensitive
    Monu Skin - Dry/Sensitive

    Luxurious products with a gentle touch to smooth, soothe and soften the skin.

    Key Actives: Royal Jelly, Primrose Oil, Marine Collagen, Comforting Peptides, Polysaccharides, Yoghurt.

    Monu Skin - Normal/Combination
    Normal/Combination

    Active products with fresh floral aromas to revitalise, refresh and stimulate the skin.

    Key Actives: Arnica, Elderflower, mallow, Magnesium, Coconut Oil, Cucumber extracts, Ginsing, Polysaccharides, and Vitamin E.

    Monu - Oily Skin
    Oily Skin

    Effective, deep cleansing products that invigorate, refine, and purify the skin.

    Key Actives : Witch Hazel, Hyaluronic Acid, Hawthorn, Salicylic Acid, Nettle Extracts, Tea Tree, and Vitamin A.

    Monu Spa
    Monu Spa - Spa & Body

    Relax and Unwind and indulge. A sensual experience in the salon.

    Key Actives: Marine Collagen, Papaya Enzymes, Aromatic Essential Oils, Honey, Cocoa Butter, Seaweed, Natural Clay, Pumice, Guarana, Ivy and Kola Nut Extracts, Vitamins A,E and B5.

    Monu Plus - Instant Radiance
    Monu Plus - Instant Radiance

    Unique. Bespoke. Individual. A prescriptive range of products to create a facial experience which is perfectly tailored to your clients' skin.

    Key Actives: Glycolic Acid, Salicylic Acid, Lactic Acid, Alpha Hydroxy Acid (AHA), and Citric Acid.

    Renu Radiant Skin Peel
    Renu Skin - Advanced Anti-Aging

    The advanced approach to your anti-aging needs Restores suppleness and elasticity. Smoothes fine lines, plumps deeper wrinkles and relaxes expression lines.

    Key Actives: Rosehip, Blackcurrant and Evening Primrose Oils, Wild Yam and Soya, Hydroxyproline, Hyaluronic Microspheres, Oligopeptides, Marine Magnesium, Matrixyl and Polysaccharides.

    Monu Skin For Men
    Monu Skin For Men

    Dynamic skincare designed for his unique needs. Skin appears vital, smooth and lifted.

    Key Actives: Multi-Mineral Complex, Ginsing and Juniper Extracts, Marine Magnesium, Marine Peptide, Amino Acid Hydroxyproline and Blackcurrant Seed Oil.